Normal shipping times for US and EU orders are between 3- 10 business days with DHL and UPS. At the moment we are facing some fulfillment delays due to order volume and practicing safe distancing measures in our warehouses.
For all other destinations it can take between 10-21 business days, but we promise you it will be worth it. We are, however, not responsible for any delays caused by customs clearance processes. Please note that business days are considered Monday to Friday and do not include US bank holidays, nor weekends.
Your order may be subject to import taxes and customs fees once your order arrives at its final destination. (These are determined by your local customs office.) We do not cover these extra charges.
|YOUR LOCATION||COURIER||DELIVERY TIME||COST|
|Germany||DHL||2-6 Business Days||4€|
|EU||USPS & DHL||2-6 Business Days||7€|
|US*||UPS, USPS||2-6 Business Days||$8|
|International Shipping||UPS, USPS||10-21 Business Days||$25|
*Including Hawaii and Puerto Rico Business days are Monday - Friday and do not include US bank holidays, nor weekends.
averie swim is not responsible for delays in shipping or delivery due to forces outside of our control such as carrier issues or inclement weather.
If you have any questions regarding your order please do not hesitate to reach out to us on email@example.com
Please be aware that there may be delays in delivery due to the COVID-19 outbreak which is impacting delivery timeframes across the postal network. This means that your order may arrive a few days after the expected arrival time. We kindly ask for your patience during this time, and please know we are working to ensure you will receive your order as quickly as possible.
Stay safe & healthy - love
the averie team
DO YOU SHIP INTERNATIONALLY?
Yes! We are happy to let you know we ship internationally. Your pajama will reach you no matter where you are. We ship internationally via DHL or USPS for a fast and reliable service. Please be aware that packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of the United States. We take every effort to ensure a quick and smooth delivery, but we do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country.
WHERE'S MY TRACKING INFORMATION?
There's a few ways to check the status of your order & to find your tracking information:
1 - Confirmation email: As soon as your order has shipped, you’ll receive a shipping confirmation including a tracking link to your registered email, where you’ll be able to check on the status of your order as it makes its way to you! If you haven’t received your tracking information please be sure to double-check your junk mail for the automatic tracking email.
2 - Customer Account: Log onto the ‘my account’ section of the averie website and selecting ‘tracking.’ Once you've logged in you can trace and track your order as it makes its way to you!
3 - Drop Us An Email: Of course, if you need any help tracking your order then don’t hesitate to contact our lovely Customer Experience team via our email firstname.lastname@example.org.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS GONE THROUGH?
We’ve all been there and checked out a little too quickly with the wrong shipping address, so the best thing to do is to send an email to us at email@example.com and explain what’s gone wrong, and if the order hasn’t yet shipped we’ll do our best to change the address!
MY TRACKING HASN'T UPDATED IN A WHILE, IS THIS NORMAL?
This is completely normal! There can sometimes be a slight delay in scanned updates of your parcel as it makes its way to you through the postal system. If there’s been no update in a few days please send our lovely team an email firstname.lastname@example.org and we’ll take a look for you to see if we can get some additional information from the couriers!
WILL I HAVE TO PAY DUTIES & TAXES ON MY INTERNATIONAL ORDER?
Please be aware that packages may be subject to delays and/or additional taxes and duties when shipped to international countries outside of the United States. Taxes and duties will be calculated per your shipping country, and while we take every effort to ensure a quick and smooth delivery, we do not take responsibility for delays and/or extra fees which may be applied via customs and duty offices in the receiving country.
WHERE IS MY ORDER SHIPPING FROM?
Our warehouse is located in Satteldorf, Germany with orders packaged up and shipped out each business day. Please note; your order may be liable to customs or duty charges dependent on your shipping location’s policies. We’re also excited to announce that we offer shipping for all our american friends from Houston, Texas.
Suspension Due to Unavailability of Transportation
|French Guiana||Reunion (Bourbon)||Turkmenistan|
|Guadeloupe||Saint Pierre and Miquelon||Yemen|