Exchange & Returns


Thank you for supporting Averie Sleep 

While we absolutely hope you’re feeling amazing in our lounge wear sets, we know that occasionally things don’t quite work out. If you do need to make an exchange or return, please follow the steps below. If you have any questions, please feel free to reach out to our team anytime on hi@averiesleep.com

Please note;
  • We accept exchanges or returns of products* within 14 days of delivery.
  • All products must be returned in their original condition, with labels and hangtags attached, and all items must be returned in their original packaging, and satin pajama bags.
  • Please read our terms and conditions below for what items can, or cannot be returned or exchanged.
  • We do not cover the return shipping costs for items that are to be returned for a refund. 

Initiate your exchange or return requests using the relevant portals below.

If you are located in the USA
Click the button below and follow the steps to proceed with your exchange or return. 

EXCHANGE OR RETURN ITEMS HERE


If you are located in Canada, Australia or New Zealand
Click the button below and follow the steps to proceed with your exchange or return. 

EXCHANGE OR RETURN ITEMS HERE


If you are located elsewhere, or you are unable to login to the portals above, please contact our lovely customer experience team on hi@averiesleep.com. They’re more than happy to help out with any questions you may have.


What are your Returns & Exchange Policies?

Returns and exchanges must be initiated within 14 days from the date of delivery. 

Accessories, such as jewellery and intimates, cannot be returned or exchanged 

All labels, hang tags, and packaging, such as satin pajama bags, must be returned still attached to the item. All items must be unworn, unwashed, and in their original packaging and original condition. Any item that is not in its original condition will not be accepted as a return, nor a refund granted. 

We ask all customers to return their items in the original mailer as well (there is a double sticky strip) as it is a recycled plastic bag and we would like to minimise waste. 

How can I make an exchange for another size, or style?

If your item isn’t a perfect fit, our team is happy to assist you to find your right size.  

If you need any assistance on sizing, or style exchanges get in touch with our amazing fit expert, Vanessa, and write to her on vanessa@averiesleep.com. We’re always happy to help! 

P.s. You can read more about our exchange and return policies here.

How can I make a return?

Please follow these steps to return your purchase for a refund. Alternatively, you can also make an exchange for any other size or style. 

2. Login to the returns portal using your order ID and email address. Here you’ll be able to select the item(s) you’ll be returning. Fill in the information requested and then follow the steps to send back your item to our warehouse nearest to you. We have three returns locations worldwide, one in the USA, another in Germany and one in Australia. 

3. Your refund will be issued once our team has deemed everything has been returned in its original condition. Please note, it can take our returns warehouse 3-5 business days to process return items, and once a refund has been initiated, it can take up to 10 business days for the returned funds to be available on the payment method you used on checkout. This is dependent on the payment method you used on checkout, and your bank's processing times.

P.s. You can read more about our exchange and return policies here.

When will I receive my refund?

Once your return has been received, it can take our warehouse 3-5 business days to process the return. Once a refund has been initiated you’ll receive a notification from us. Refunds will only be returned to the original method of payment used on checkout. Refunds can take up to 10 business days to appear on your account due to the individual bank’s processing times.

There is a problem with my product - what do I do?

Our products are checked throughout the production process, while we package them, and again before we send them out to you. We’re stringent on quality and we want to ensure you only receive the best! If there is any quality issue with your order please contact us so we can assess the issue and assist with next steps. Please reach out to our team at hi@averiesleep.com and let us know about the problem so we can come up with a solution

How do I login to the returns portal?

If you’re unable to login to our returns portal please check you are entering the correct email address you used on checkout, as well as the correct order ID. If problems persist, please then contact our customer experience team on hi@averiesleep.com.